FAQ

1. Product & Sizing
Q: What size tote bag fits a laptop?
A: Our “Work Tote” styles (marked on product pages) fit 13-15 inch laptops—check the “Dimensions” section (e.g., 40x30x10cm) for exact fits. Smaller totes work for tablets/essentials only.
Q: Are crossbody straps adjustable? Can they fit tall/short users?
A: Yes—all crossbody straps adjust from 80cm to 120cm. Tall users can extend to full length; short users can shorten for a snug fit (no slipping).
Q: Will a coin purse hold a smartphone?
A: Most coin purses are for change/cards (size ~10x8cm). Only “Large Coin Purses” (marked on pages) fit small phones (e.g., iPhone SE)—check dimensions first.
2. Material & Care
Q: How to clean vegan leather totes or crossbodies?
A: Wipe with a damp cloth (mild soap if needed); avoid water soaking. Dry naturally—don’t use a hairdryer (prevents material cracking).
Q: Are canvas totes waterproof?
A: Our “Waterproof Canvas” totes (marked on pages) resist light rain; regular canvas is water-resistant but not fully waterproof. Use a fabric protector spray for extra defense.
3. Orders & Shipping
Q: Where do you ship from, and how long does delivery take?
A: Orders ship from our DeLand, Florida hub (1951 7TH AVE, DELAND, FL, 32724) or nearby warehouses. 3-5 days to U.S./European core areas; 7-10 days to remote regions—we ship to 90+ countries.
Q: How to track my bag order (e.g., a crossbody)?
A: A tracking number is sent to your email after shipping. Check status in “My Orders” or via carriers like DHL/USPS.
4. Returns & Exchanges
Q: Can I exchange a wrong-size tote for a different size?
A: Yes—within 30 days of delivery, as long as the tote is unused (no scuffs) and in original packaging. You cover return shipping; we send the new size for free.
Q: What if my coin purse has a stuck zipper (quality issue)?
A: Contact us within 12 days with photos—we offer free returns/exchanges and cover all shipping costs.
5. Other Questions
Q: Do you offer bulk discounts for totes (e.g., for a boutique)?
A: Yes—10+ totes get 12% off, 20+ get 18% off. Email 01.sledges-cobbled@icloud.com to discuss details.
Q: When restock out-of-stock crossbody styles (e.g., black vegan leather)?
A: Popular crossbodies restock every 2-3 weeks. Use the “Notify Me” feature on product pages to get alerts.