Return & Exchange Policy

1. Eligibility & Requirements

Item Type	Return Window	Exchange Window	Key Rules
Tote Bags	30 days post-delivery	15 days post-delivery	Unused (no fabric scuffs); original box + dust bag intact
Crossbody Bags	30 days post-delivery	15 days post-delivery	No wear on straps/zippers; tags/packaging included
Coin Purses	25 days post-delivery	12 days post-delivery	Unscratched surfaces; zip closure working; original pouch present

Quality issues (e.g., torn tote fabric, broken crossbody straps, stuck coin purse zippers) need clear photos/videos for verification.
Wrong/missing items require order screenshots + product comparison photos (mark errors like wrong tote size).

Apply: Email 01.sledges-cobbled@icloud.com with your order number, item type (e.g., "vegan leather tote"), reason, and proof (if needed).
Review: We’ll reply with results in 2 business days. Approved requests get a return address (our DeLand hub: 1951 7TH AVE, DELAND, FL, 32724, or nearby warehouse) + a unique return ID (mark on the package).
Ship Back: Send items within 7 days (use original packaging for totes to avoid creases).
Finalize: We inspect within 3-5 days. Qualified exchanges ship in 48 hours; refunds process in 3-5 business days.

Quality/wrong items: We cover round-trip shipping (reimburse up to $25 via logistics receipt).
Personal reasons (e.g., wrong crossbody style, tote size regret): You pay return shipping. A 5% fee of the item’s original price applies to returns (covers packaging loss).
Ineligible items: If items show use (e.g., tote fabric stains, coin purse scratches), returns/exchanges are refused—you cover return shipping.